Shipping Policy

Thank you for shopping with Dongguan Dongzhu Clothing Co., Ltd. We are committed to delivering your order as efficiently and securely as possible.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing time may vary depending on product availability, order volume, and seasonal demand.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Destinations

We offer shipping to multiple regions and countries. Shipping availability is determined during checkout based on the delivery address provided.

Shipping Time

Delivery times vary depending on the destination, shipping carrier, customs procedures, and local logistics conditions.

Please note that estimated delivery times are provided for reference only and are not guaranteed.

Shipping Fees

Shipping costs are calculated during checkout based on factors such as the delivery destination, package weight, and selected shipping method.

Any applicable shipping charges will be displayed before your order is completed.

Order Tracking

Once your order has been shipped, tracking information will be provided whenever available, allowing you to monitor the progress of your shipment.

Please allow some time for tracking information to become active after shipment.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other applicable government charges may be required by the destination country.

These charges are the responsibility of the customer and are determined by local customs authorities.

Delivery Delays

Although we work with reliable shipping partners, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volume
  • Other unforeseen events

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution whenever possible.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse arrangements. In such cases, you may receive multiple tracking numbers.

Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the delivery address is incorrect, additional shipping charges may apply if the package must be reshipped.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the contact options available on our website. Our customer support team will be happy to assist you.