Refund & Returns Policy

At Dongguan Dongzhu Clothing Co., Ltd., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.

Return Eligibility

Items may be eligible for return if they meet the following conditions:

  • The item is unused, unwashed, and unworn.
  • The item is returned in its original condition with all tags and original packaging intact.
  • The product shows no signs of damage caused by improper use.
  • The return request is submitted before the item becomes ineligible under our return requirements.

Items that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

For hygiene and product safety reasons, the following items may not be eligible for return unless they arrive damaged or defective:

  • Items showing signs of wear or use.
  • Products that have been washed or altered.
  • Products with missing tags or original packaging.
  • Clearance, promotional, or final sale items where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the one you ordered, please contact us promptly through the contact options available on our website.

To help us resolve the issue efficiently, please provide:

  • Your order number.
  • Clear photographs of the item.
  • Photos of the packaging if applicable.
  • A brief description of the issue.

We will review the information and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be processed through the original payment method whenever possible.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you would like a different size or color, you may request an exchange when eligible and subject to product availability.

If the requested replacement item is unavailable, an alternative solution may be offered.

Return Shipping

If the return is due to a product quality issue, shipping error, or incorrect item sent by us, we will work with you to provide an appropriate solution.

For returns resulting from personal preference, incorrect size selection, or other non-quality-related reasons, the customer may be responsible for the return shipping costs where permitted by applicable laws.

Order Cancellation

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return after receiving the order if it meets the return eligibility requirements.

Late or Missing Refunds

If you have not received your refund after it has been approved, please:

  • Check your bank account again.
  • Contact your payment provider or credit card issuer.
  • Allow additional processing time, as financial institutions may require several business days to complete the transaction.

If further assistance is needed, please contact us through the support channels available on our website.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team using the contact methods provided on our website. We are committed to assisting you and providing the best possible shopping experience.